Fine-tuned IndoBERT multi-label classifier — runs 100% in your browser via ONNX. No server, no upload.
Reviews are routed into three independent binary heads
(NEG = complaint needing triage, ABSENT = no issue),
so a single review can flag multiple domains.
| Metric | Score |
|---|---|
| Mean Macro F1 | 88.91% |
| Exact Match (all 3 labels) | 84.00% |
| Driver Ops Macro F1 | 89.37% |
| App & Maps Macro F1 | 89.01% |
| Pricing & Billing Macro F1 | 88.34% |
Base: indobenchmark/indobert-base-p1 ·
Model: Procer11/grab-voc-triage-indobert ·
Code: ProProcer/grab-voc-triage
Inference: ONNX Runtime Web + transformers.js. Model weights (int8, ~125 MB) download once and are cached by your browser.